Privacy Policy

Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.


It is the intent of this organization to support the offer of confidential communication. San Francisco Suicide Prevention does not release or sell the names and addresses of visitors to our website, or people requesting information.

In general, records will remain confidential, with the following exceptions:

  1. when a direct and tangible threat is present, and the caller (or chatter), or other parties may be endangered,
  2. when the provisions of existing contracts, laws or regulations require disclosure,
  3. when other circumstances, as determined by the Executive Director, make disclosure the most appropriate choice.
  4. California law permits the release of confidential information in situations where serious danger to a foreseeable victim is present and where our volunteers suspect child abuse.

The Executive Director and/or Clinical Director is authorized to take such steps as they deem reasonable and necessary to protect the confidentiality of records.

We are aware that this policy and our efforts to support it may not always shield the privacy of records.

The Information We Collect

This notice applies to all information collected or submitted on the San Francisco Suicide Prevention website.

We collect information volunteered by the consumer, such as survey information and/or site registrations, payment information (e.g., credit card number and billing address) and email address (where possible) of those who participate on our Help online and Live Chat.

For each visitor to our Web page, our Web server automatically recognizes the e-mail address (where possible). This web site ( does not store or capture personal information, but merely logs the user’s IP address which is automatically recognized by the Web server.

The Way We Use Information

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

We use non-identifying and aggregate information to better design our website and to secure funding for our organization. For example, we may tell a grantor that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

We will not collect any information except that required for system administration of the Web server, or that which is provided by you knowingly and voluntarily.

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.


If you feel that this site is not following its stated information policy, you may contact us at or through the feedback form on our contact page. San Francisco Suicide Prevention takes your privacy complaints very seriously, so please be clear and detailed as to all facts related to your complaint.

Policy Changes

From time to time, we may use website visitor information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.