Privacy Policy

Your privacy is important to us. To better protect your privacy, we provide this notice explaining our information practices and the choices you can make about how your information is collected and used.

What is SFSP’s Privacy Policy?


It is the intent of this organization to support the offer of confidential communication. San Francisco Suicide Prevention does not release or sell the names and addresses of those who contact any of our services.

In general, records will remain confidential, with the following exceptions:

  • When a direct and tangible threat is present, and the texter or other parties may be endangered.
  • When the provisions of existing contracts, laws, or regulations require disclosure.
  • When other circumstances, as determined by the Executive Director, make disclosure the most appropriate choice.
  • California law permits the release of confidential information in situations where the serious danger to a foreseeable victim is present and where our volunteers suspect child abuse or dependent adult/elder abuse.

The Executive Director and/or Clinical Director is authorized to take such steps as they deem reasonable and necessary to protect the records’ confidentiality.

We are aware that this policy and our efforts to support it may not always shield the privacy of records.

Does SFSP collect information? And how do you use it?

This notice applies to all information collected or submitted on San Francisco Suicide Preventions Text program.

We collect information volunteered by the consumer, such as name, demographics, and evaluation material. Every contact to our texting program is logged with an attached phone number. This material is covered by HIPAA laws and will not be released outside of the circumstances named above.


We collect basic demographic information as provided to assess the use and needs of the service accurately. This information is only used in aggregate form for quality control and funding reports.

Individual information is collected only for clinical purposes so that our service can best provide consistent and effective care that reflects our agency mission. Provided names, demographic information, phone number, themes, and narrative details are documented as part of case history and are protected patient information.


To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How can I lodge a complaint?

If you feel that this site is not following its stated information policy, you may contact us at or through the feedback form on our contact page. San Francisco Suicide Prevention takes your privacy complaints very seriously, so please be clear and detailed as to all facts related to your complaint.

Be aware of policy changes. We may use website visitor information for new, unanticipated uses not previously disclosed in our privacy notice from time to time. If our information practices change at some time in the future, we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt-out of these new uses. If you are concerned about how your information is used, you should check back at our website periodically.