The training program is seven weeks which includes classroom training, homework, readings, and mentorship. You may miss a maximum of one class in the didactic training (the final class is mandatory). Classroom trainings occur on Saturday mornings.
NOTE: There is an eighty-dollar ($80) training fee, to be paid right before the first class in cash or check. New volunteers may miss up to one class and will still be required to make up the material before taking calls on the line.
Classroom trainings will occur every Saturday from 10 am-2 pm over Zoom/In-Person.
Classroom trainings will include assessments, lectures, role-play, discussions, and evaluations. Didactic trainings will also utilize our learning management system to provide makeup online learning, homework assignments, and tracking your overall progress. We cover various training topics such as Basic Counseling Skills, Suicide Risk Assessment, Cultural Humility, Drug/Relapse Training, HIV Nightline, Mental Health Overview, Advanced Challenging Calls, and Compassion Fatigue and Self Care Training.
The total hours to complete will be over 32 hours.
Every new volunteer will be paired up with a senior volunteer or staff member in order to be mentored in crisis line skills. This four-hour weekly mentoring will be an opportunity to practice taking calls in a safe, supportive environment.
Scheduling for this shift is flexible, but will fall into the usual crisis line shift schedule, and is also dependent on mentor availability.