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FAQ – How Hotlines Can Help

Crisis Line

Q. Someone I know is depressed and I think he may be suicidal. Can you give him a call to check in?
A. Unfortunately, we are unable to make calls out to individuals based on third-party information. We recommend you have the depressed individual call us directly if possible.
Q. Someone has told me plainly that they plan to commit suicide. Can you send the police?
A. We would happy to provide you with phone numbers for any emergency services you need, but we are unable to send services to an individual based on third-party information.
Q. I’m worried that someone I know may be suicidal. What can I do?
A. Please feel free to give us a call. One of our crisis counselors will walk you through assessing for suicide risk and help you make a plan of action for speaking with the person.
Q. I’m not suicidal, but I really need to talk to someone. Can the Crisis Line help?
A. Absolutely. Our phone counselors are here to provide emotional support to anyone who needs it, 24 hours a day, 7 days a week.
Q. I’ve lost a loved one to suicide. Is there someone I can talk to?
A. Survivors of suicide are welcome to call the line or enroll in our in-person Survivors of Suicide grief group. Please contact Eve Meyer at [email protected] for more information.

HIV/AIDS Nightline

Q. I have medical questions about HIV or AIDS. Can a Nightline counselor answer them?
A. Our Nightline volunteers are trained in the basics of HIV transmission and prevention, but are mainly here to provide emotional support to those living with HIV and AIDS. Please check our referrals section for outside agencies that can answer more detailed medical questions.
Q. Can a Nightline counselor answer my questions about Hep C or other STDs?
A. The Nightline training currently covers only HIV and AIDS, but our counselors would be happy to provide referrals for info on Hep C and other STDs should you need them.
Q. I live outside of the San Francisco Bay Area. Can a Nightline counselor provide me with local referrals for testing and treatment?
A. Again, the main purpose of the Nightline is to provide emotional support, but our volunteers do have access to a national registry of testing sites. You may be referred to a local HIV Hotline if you are in need of treatment resources.
Q. When is the Nightline open?
A. The AIDS/HIV Nightline hours are “officially” 5:00 pm to 5:00 am Pacific.  But volunteers are available to answer your calls 24 hours a day, 7 days a week.