San Francisco Suicide Prevention has opportunities for full-time, part-time and relief positions, as well as internships.
It is our belief that staff diversity promotes appropriate responsiveness to community needs, provides representative role models for all clientele, and improves the quality of our services in a host of ways.
Employment decisions and services provided to clients are not based on race, color, citizenship status, sexual orientation, national origin, ancestry, age, religion, creed, disability, marital status, veteran status, or any other characteristic protected by law. San Francisco Suicide Prevention fully supports the Americans with Disabilities Act (ADA) and applicable state disability law.
Current Job Openings:
POSITION: PHONE RESPONSE STAFF – ACCESS COVERAGE LINE STAFF
HOURS: Various Shifts between hours of 4PM-8AM + On Call Shifts throughout the week.
BENEFITS: Prorated – Health and Dental Insurance, Vacation and 403b if over .5 FTE
SUMMARY: The ACCESS Coverage Line answers calls for the City and County Behavioral Health ACCESS Line during off hours, including evenings, overnights, weekends and holidays.
- Answers ACCESS Coverage line for SFSP
- Attends ACCESS Coverage training and completes curriculum satisfactorily
- Reports for coverage shifts on schedule
- Trains other new staff online, as needed
- Records all ACCESS calls completely in client database
- Complies with all ACCESS coverage requirements as specified in contract documents
- Produces report information at the end of shift for ACCESS funding source.
- Attends meetings with ACCESS Coverage Coordinator, other agency staff and City and County staff as required and requested.
- Basic skills and experience in call center operation or customer service
- Excellent telephone communications skills and attention to detail
- Able to work evening, overnight and/or weekend hours
- Minimum of Bachelor’s degree, preferably in human services or related field
- Bi-lingual a plus
- Skills and experience in community service
- Ability to support a broad variety of people, including communities of color, gay and lesbian communities, and people with mental illnesses, addictions or co-existing disorders or their families and/or concerned friends
START DATE : ASAP, 2015
DEADLINE FOR APPLICATIONS : 5:00 PM, October 19th
To apply, send resume and cover letter to: [email protected]
- Reports directly to the ACCESS Coordinator
POSITION: SPECIAL PROGRAMS MANAGER
HOURS: Full Time Exempt Employee — EOE/AA
BENEFITS: Medical/Dental, Vacation Sick Leave, Training Stipend, 403b. Salary competitive in the field with experience.
The Special Programs Manager is a new position for San Francisco Suicide Prevention, created to facilitate expanded programs previously managed by Client Services Director. Three new programs for SFSP need a manager to supervise, lead, and assist the program coordinators, with the support of current staff. Other innovative programs may be added in the future.
The ideal candidate will have management and supervision experience, experience with development of new programs, and the ability and willingness to support current staff as needed.
- Manages successful operations of specially funded innovative agency programs including the ACCESS Coverage Service and the Grief Response Program (GRP) and any other new programs developed in time as appropriate. Supports the Peer Workforce Supportive Services Program in conjunction with the Dir. of Operations and Development
- Supervises, monitors, and evaluates all program staff connected to above two programs (ACCESS, GRP), including the ACCESS Coordinator and the Grief Response Coordinator
- In cooperation with the Executive Director and the Director of Operations and Development, assists in the development and maintenance of private and public sector funding for programs
- In cooperation with the IT Director and Director of Operations and Development, develops and delivers relevant reports, data, and contract development materials
- Resolves internal and external programmatic and contract issues
- Participates in planning and formulation of policies and procedures with the Board and Staff
- Implements new programs as directed by the Executive Director with input from the Board
- In cooperation with the Outreach Director, provides requested public information on special programs
- Supports the Grief Response Coordinator in all volunteer training program in support of the Grief Support Program
- Supports the training and evaluation of all ACCESS Operators
- Coordinates and facilitates groups for the Peer Workforce Supportive Services program, including 6-8 week WRAP Groups, drop in groups, and quarterly expert groups
- Fulfills needed shifts in ACCESS Program
- Builds and maintains relationships with other organizations and agencies related to special programs
- Maintains functional and productive relationship with the Clinical Consultants
- Other duties as requested by the Executive Director
- Minimum Bachelor’s Degree in appropriate human services field or equivalent
- Minimum three years experience in supervision and project management in a human-community services environment, preferably suicide prevention/crisis intervention and/or hotline services
- WRAP facilitator strongly preferred
- Experience in beginning new programs desirable
- Experience working with public funding entities desirable
- Strong interpersonal skills a must
- Strong written and verbal communication skills
- Budget management skills
- Knowledge of San Francisco service provider referral resources a plus
- Successful completion of training in suicide prevention/crisis intervention, grief counseling or equivalent a plus
- Computer literate and familiar with computer information systems, networks and programs such as Filemaker Pro, Microsoft Office Suite as well as familiarity working on a Mac platform.
- Able to work flexible hours (including evening, weekend and holiday hours as needed)
- Able to work independently as well as part of a team
- Able to supervise and evaluate program staff and volunteers
- Multi-task and solution-oriented
- Reports directly to the Executive Director
- Supervises 2 Program staff and volunteers (Grief Response Team Coordinator and ACCESS Coordinator)
To Apply – Please send a brief Cover Letter and Resume to Meghan Freebeck, [email protected] by 12pm, October 19th.
SFSP encourages a supportive environment where differences of ethnicity, culture, sexual orientation, gender, physical ability, and age are valued and appreciated. We seek candidates who share this vision.