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Job Opportunities

San Francisco Suicide Prevention has opportunities for full-time, part-time and relief positions, as well as internships.

It is our belief that staff diversity promotes appropriate responsiveness to community needs, provides representative role models for all clientele, and improves the quality of our services in a host of ways.

Employment decisions and services provided to clients are not based on race, color, citizenship status, sexual orientation, national origin, ancestry, age, religion, creed, disability, marital status, veteran status, or any other characteristic protected by law. San Francisco Suicide Prevention fully supports the Americans with Disabilities Act (ADA) and applicable state disability law.

TITLE: VOLUNTEER COORDINATOR CLASSIFICATION: Exempt
REPORTS TO: Hotline Manager PROGRAM OR DEPT: CRISIS
POSITION TYPE: Regular FT SHIFT: 9AM – 5PM

JOB SUMMARY:

The Volunteer Coordinator is responsible for guiding all aspects of the volunteer experience at SFSP, including recruitment, training, mentoring, and scheduling.  This position’s primary objective is to ensure coverage of the Hotline’s daytime hours and to provide administrative support to the Volunteer Program.
PRIMARY ACCOUNTABILITIES & RESPONSIBILITIES:  
Accountabilities: (3-5)

    • Volunteers Coordination
    • Service Delivery
    • Administrative Support
Responsibilities: Volunteer Coordination

    • Coordinate the schedule of Hotline volunteers in collaboration with the Hotline Manager to ensure coverage of all shifts.
    • Support volunteers for all programs: initial contact and triage of volunteers to specific departments as needed. Recruitment, application review, interviews, reference checks, vetting, training, on-line mentoring, semi annual evaluation and exit interviews for the Hotline Volunteers. Provide corrective actions to Volunteers as needed.
    • Organize continuing education, volunteer enrichment and growth, inclusive of the cultivation of volunteers interested in broader opportunities at SFSP.
    • Maintain Volunteer records, including applications, resumes, performance evaluations, and discipline.
    • Send weekly updates to all Volunteer Staff for staffing needs, agency news, and new opportunities.
    • Develop and prepare materials for volunteer outreach, on-boarding and training.
    • Assess volunteer needs and design systems to meet those needs, under the direction of the Hotline Manager.

Service Delivery

    • Review and provide feedback on at least 400 weekday, daytime calls/week
    • Cover unfilled weekday daytime shifts as needed.
    • Provide on-call consultation for emergencies, rescue calls and debriefing from 7:00 AM to 11:00 PM daily on weekdays, or as assigned by Hotline Manager, which may include weekends and holidays.
    • Perform ongoing general quality assurance including post volunteer exit interviews and enhancement of volunteer experience.

Admin Administrative Support

    • Document shift coverage and any schedule changes
    • Organize annual Volunteer Appreciation Event.
    • Attend all required meetings.
    • Perform other tasks as requested by the Hotline Manager and/or the Director of Programs.
SUCCESS COMPETENCIES FOR POSITION: (competencies required to effectively perform the job) FUNCTIONAL/TECHNICAL SKILLS & KNOWLEDGE:

(knowledge and skills required to effectively perform the job)

    • Interpersonal Communication – Establishes rapport quickly and delivers multi-mode communications that convey a clear understanding of the needs of different audiences: co-workers, managers, clients, clients’ families, care providers, etc. Adjusts to fit the audience and the message. Accepts responsibility for miscommunications or misunderstandings. Listens actively and effectively: seeks first to understand. Conveys information in a jargon-free, non-judgmental manner.
    • Problem Solving – Uses a logical approach to address problems or manage the situation at hand by drawing on one’s knowledge and experience base, and calling on other references and resources as necessary. Presents problem analysis and recommended solution (s) rather than just identifying or describing the problem itself. Acknowledges when one doesn’t know something and takes steps to find out. Identifies root causes and addresses problems in ways that lead to innovative solutions. Considers multiple sides of an issue. Weighs consequences before making final decision. Is open to new ideas and processes. Adjusts approach to achieve results.
    • Optimizes work processes – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement and delivery of services. Identifies and creates the processes necessary to get work done with highest quality. Separates and combines activities into efficient and clear workflow. Designs processes and procedures that allow managing with minimal supervision. Seeks ways to improve processes, from small tweaks to complete redesign.
QUALIFICATIONS:  (education and work experience)
    • 1-3 years work experience in a coordinator function or similar
    • AA or Bachelor’s Degree or equivalent experience
    • 2+ years experience in social media, events coordination and/or public speaking
    • Successful completion of SFSP volunteer training or equivalent
    • Able to work flexible hours (including evening, weekend and holiday hours as needed)
    • Demonstrated ability to utilize computers and proficiency in Microsoft Office software.
    • Strong time management, organization and detail orientation
  • Strong training skills and ability to provide feedback in a constructive and positive manner
NUMBER OF DIRECT REPORTS:  
Exempt (number):  0
Non-exempt (number): 0

TO APPLY: Email Joel Goldsmith at [email protected]

PHYSICAL REQUIREMENTS:  The physical demands described here are representative of those that must be met by an employee successfully performing the essential functions of this job (i.e., travel, driving, lifting, etc.).  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Note: Please use percent time spent in these requirements. Totals do not have to add to 100%.

Standing and Walking: 15%  required Close Vision and Sitting: 50%
Talking and Hearing:

(via phone/in person)

60% required Lifting (more than 20 lbs): 5%
Travel  10% Other:


TITLE: ON CALL PROGRAM ASSOCIATE CLASSIFICATION: Non-Exempt
REPORTS TO: Hotline Manager PROGRAM OR DEPT: Crisis Hotline
POSITION TYPE: Part time SHIFT: Variable

JOB SUMMARY:

Provide overnight, weekend and various shifts coverage on all SFSP’s 24-hour hotlines and all crisis lines. This position reports to and adheres to agency’s policies/procedures and programs.

PRIMARY ACCOUNTABILITIES & RESPONSIBILITIES:  
Accountabilities: (3-5)

    • Service Delivery
    • Teamwork
  • Compliance & QA
Responsibilities:

Service Delivery

    • Answer calls from clients calling the Crisis lines or Access Line.
    • Assess callers needs and provide emotional support in a non-judgmental manner.
    • Empower callers to look at options and make their own decisions.
    • Provide information and referrals to callers when appropriate.
    • Assess suicide risks and determine plan of action.
    • Provide Access Line Intake and referral support if working Access Line.
  • Provide crisis intervention and emergency services as needed.

Teamwork

    • Welcome, help train and support volunteers on the hotlines as needed.
    • Participate in continuing education presentations as needed.
  • Contribute to a positive work environment and culture by showing respect to co-workers and engaging in positive team dynamics  by concentrating on work duties engage in pro agency work culture.

Compl Compliance & QA

    • Record client contacts database and communicate concerns to Supervisor  
    • Enters participant information by inputting alphabetic and numeric data on system.
    • Maintains data entry requirements by following data program techniques and procedures.
    • Keep files and data secured to protect participant confidentiality.
    • Ensures compliance with legal/ethical and confidentiality standards.
  • Performs other duties as assigned by the Program Director or Supervisor. .
SUCCESS COMPETENCIES FOR POSITION: (competencies required to effectively perform the job)
    • FUNCTIONAL/TECHNICAL SKILLS & KNOWLEDGE:(knowledge and skills required to effectively perform the job)
        • Ability to work flexible hours which may include some evenings or weekends.
        • Experience with recruitment and supervision of volunteers.
        • Ability to organized tasks and manage projects
        • Able to manage emotions and reactions to different situations. Stays calm and clear under pressure.
        • Ability to work effectively both individually and as part of a diverse team.
        • Strong computer skills: MS office, data entry, filemaker.
        • Ability to work effectively both individually and as part of a diverse team.
        • Able to exercise good judgment and maintain healthy boundaries with volunteers, clients and staff.
        • Ability to analyze and interpret data.
        • Experience leading and developing a multi-cultural team.
        • Experience developing and influencing work cultures.
      • Ability to use facilitation and change management skills and facilitate change through the organization.
        • High proficiency in data generation and outcomes retrieval.
        • Ability to focus on task completion, utilize constructive criticism in a productive manner and gain insight from a collaborative effort.
      • Ability to meet time sensitive deadlines.
        • Experience with crisis interventions, suicide callers and call center work
        • Demonstrate ability to engage and support clients with challenging situations and suicide ideation
        • Able to manage emotions and reactions to different situations. Stays calm and clear under pressure.
        • Ability to work effectively both individually and as part of a diverse team.
        • Experience with evidence based practices and de-escalating clients
        • Able to exercise good judgment and maintain healthy boundaries with clients and staff.
        • Able to stay awake and alert during shift
        • Strong computer skills: MS office, data entry, write clear and accurate narrative reports.
      • Experience with electronic health records

      Interpersonal Communication – Establishes rapport quickly and delivers multi-mode communications that convey a clear understanding of the needs of different audiences: co-workers, managers, clients, clients’ families, care providers, etc. Accepts responsibility for miscommunications or misunderstandings. Avoids escalated arguments at work and seeks a positive resolution. Listens actively and effectively: seeks first to understand.

  • Client Focus – Delivers client-centric solutions. Assesses and continually improves the services delivered to clients.  Gains insight into clients needs.

Identifies and implements evidence-based practices: MI, CBT, Trauma-informed. Safeguards privacy and confidentiality.

  • Problem Solving – Uses a logical approach to address problems or manage the situation at hand by drawing on one’s knowledge and experience base, and calling on other references and resources as necessary. Acknowledges when one doesn’t know something and takes steps to find out. Considers multiple sides of an issue. Weighs consequences before making final decision. Is open to new ideas and processes. Adjusts approach to achieve results.
QUALIFICATIONS:  (education and work experience)
    • Must successfully complete SFSP Crisis Line Volunteer training program or equivalent prior experience.
    • AA in social work, psychology or related area, or similar education or training in suicide prevention / mental health.
    • Must have demonstrated successful performance and experience on the Crisis Lines.
    • Ability to communicate well, both verbally and in writing.
    • Ability to work independently and with others.
    • Attention to detail.
  • Experience working with vulnerable populations.
NUMBER OF DIRECT REPORTS:  
Exempt (number):  0
Non-exempt (number):  0

PHYSICAL REQUIREMENTS:  The physical demands described here are representative of those that must be met by an employee successfully performing the essential functions of this job (i.e., travel, driving, lifting, etc.).  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Note: Please use percent time spent in these requirements. Totals do not have to add to 100%.

Standing and Walking: 15%  required Close Vision and Sitting: 50%
Talking and Hearing:

(via phone/in person)

60% required Lifting (more than 20 lbs): 5%
Travel  10% Other:

Please send cover letter of interest describing two SFSP values that align to the position with resume to [email protected]

SFSP provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

No phone calls please.