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Job Opportunities

San Francisco Suicide Prevention has opportunities for full-time, part-time and relief positions, as well as internships.

It is our belief that staff diversity promotes appropriate responsiveness to community needs, provides representative role models for all clientele, and improves the quality of our services in a host of ways.

Employment decisions and services provided to clients are not based on race, color, citizenship status, sexual orientation, national origin, ancestry, age, religion, creed, disability, marital status, veteran status, or any other characteristic protected by law. San Francisco Suicide Prevention fully supports the Americans with Disabilities Act (ADA) and applicable state disability law.

Current Job Openings:

POSITION:  PHONE RESPONSE STAFF – ACCESS COVERAGE LINE STAFF

HOURS:  8 – 40 Hours per Week (Different shifts available) Evening/overnight only

BENEFITS: Prorated – Health and Dental Insurance, Vacation and 403b if over .5 FTE

SUMMARY: The ACCESS Coverage Line answers calls for the City and County Behavioral Health ACCESS Line during off hours, including evenings, overnights, weekends and holidays.

RESPONSIBILITIES

  • Answers ACCESS Coverage line for SFSP
  • Attends ACCESS Coverage training and completes curriculum satisfactorily
  • Reports for coverage shifts on schedule
  • Trains other new staff online, as needed
  • Records all ACCESS calls completely in client database
  • Complies with all ACCESS coverage requirements as specified in contract documents
  • Produces report information at the end of shift for ACCESS funding source.
  • Attends meetings with ACCESS Coverage Coordinator, other agency staff and City and County staff as required and requested.

QUALIFICATIONS

  • Basic skills and experience in call center operation or customer service
  • Excellent telephone communications skills and attention to detail
  • Able to work evening, overnight and/or weekend hours
  • Minimum of Bachelor’s degree, preferably in human services or related field
  • Bi-lingual a plus
  • Skills and experience in community service
  • Ability to support a broad variety of people, including communities of color, gay and lesbian communities, and people with mental illnesses, addictions or co-existing disorders or their families and/or concerned friends

START DATE : July, 2015

DEADLINE FOR APPLICATIONS : 5:00 PM, June 19, 2015

To apply, send resume and cover letter to: [email protected]

 

POSITION:   ACCESS COVERAGE COORDINATOR

HOURS: HALF TIME .5 FTE – EXEMPT — EOE/AA

BENEFITS: MEDICAL/DENTAL, VACATION/SICK LEAVE, 403b, PRORATED

SUMMARY: The ACCESS Coverage Line answers calls for the City and County Behavioral Health ACCESS Line during off hours, including evenings, overnights, weekends and holidays.

RESPONSIBILITIES

  • Responsible for overall management of ACCESS coverage program and staff
  • Recruits, hires, trains and supervises 3.25 FTE new program staff (4-6 individuals)
  • Coordinates and conducts training for new ACCESS coverage staff
  • Coordinates and conducts ongoing support and scheduling for ACCESS coverage staff
  • Attends contract meetings and assists Client Services Director in preparing contract performance, site visit and statistical reports
  • Manages Client Information System Database for ACCESS coverage program
  • Serves as contact person in resolving external and internal issues related to calls and contract issues
  • Is available to serve as on-call staff person to resolve clinical emergencies (e.g. caller issues) and scheduling emergencies during ACCESS call hours (4PM to 8AM and Weekends) and by email.

QUALIFICATIONS

  • Successful completion of training in suicide prevention/crisis intervention or equivalent
  • Minimum of Bachelor’s Degree in appropriate human services field or equivalent experience
  • Experience in suicide prevention/crisis intervention and/or hotline services a plus
  • Strong interpersonal skills
  • Excellent telephone communication and problem solving skills
  • Detail-oriented and flexible
  • Computer literate and familiar with databases utilizing Filemaker
  • Able to work flexible hours (including evening, weekend and holiday hours as needed)
  • Able to work independently as well as part of a team
  • Able to supervise and evaluate program staff
  • Multi-task and solution-oriented; bi-lingual a plus

SUPERVISION

  • Reports directly to the Client Services Director
  • Supervises the ACCESS Coverage Line staff

START DATE : July, 2015

DEADLINE FOR APPLICATIONS : 5:00 PM, June 19, 2015

To apply, send resume and cover letter to: [email protected]